Question 1

How is Alice different from ChatGPT?

Accepted Answer

ChatGPT can answer questions. Alice acts. She connects to your data and your site, finds what's blocking your growth, and writes the fix — then works toward a goal you set on autopilot, with your approval. She's always on: watches your sources around the clock and emails you when something breaks. And she's purpose-built for acquisition, with a framework (Discovery → Perceivability → Activation) and analysis tools ChatGPT doesn't have.

Question 2

What is "AI visibility"?

Accepted Answer

Whether ChatGPT, Perplexity, and Google AI Overviews cite you for the queries your buyers ask. Most SEO tools can't see it — Alice tracks it.

Question 3

Do I need every data source?

Accepted Answer

No. Start free with Search Console + GA4, then add Google Ads, Meta, and Stripe whenever you're ready. Alice gets sharper with each one you connect, but she's useful from the first source.

Question 4

Is it really free to start?

Accepted Answer

Yes — a free plan plus a free 30-second AI-visibility check, no credit card required. Try Alice at ai.tranx.io.

Question 5

What is Alice?

Accepted Answer

Alice is an AI growth agent for B2B SaaS founders doing their own user acquisition. She connects to Search Console, GA4, Google Ads, Meta, and Stripe, watches every stage of your funnel (Discovery, Perceivability, Activation), finds what's blocking your signups, and writes the fix for you. Set a goal and she works toward it on autopilot — you approve every move. Chat with her about any campaign, any drop, any signup cohort in plain English. No dashboards. No SQL.

Question 6

What is Autopilot, and is it safe?

Accepted Answer

Set a growth goal and Alice plans the moves and works toward it automatically — finding leaks, writing code and content fixes, tracking the result. She never ships anything without your approval, so you stay in control. Autopilot is in Beta (expect rough edges) and available on every paid plan, scoped to that plan's layers.

Question 7

How is this different from a dashboard or BI tool?

Accepted Answer

Dashboards show you what happened. You still have to figure out what it means, why it changed, and what to do next. Alice does that work for you. She reconciles five sources into one story, detects anomalies, emails you when something looks wrong, and answers follow-up questions in chat. No BI setup, no SQL, no analyst in the loop.

Question 8

Who is Alice built for?

Accepted Answer

B2B SaaS founders between $5k and $150k MRR who are doing their own growth. No growth hire yet. You are spending 4+ hours a week reconciling dashboards and still don't feel sure what's working. If you already have a full-time growth team, Alice is probably overkill.

Question 9

How long does it take to set up?

Accepted Answer

About 1 minute. OAuth into each source once. Each takes around 10 seconds. Alice starts working the moment the first sync finishes. You never touch the setup again.

Question 10

What data sources do you support?

Accepted Answer

Search Console, Google Analytics 4, Google Ads, Meta Ads, and Stripe out of the box, covering the full acquisition funnel. You can also connect PostgreSQL, MySQL, BigQuery, or upload CSV/Excel for your own product data and cohort analysis. More integrations added regularly, based on what pilot founders ask for.

Question 11

Is my data secure?

Accepted Answer

Yes. Your data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We run on AWS infrastructure in SOC 2-compliant data centers. All database connections use read-only credentials by default, so Alice can never modify your data. We never share your data with third parties, sell it, or use it to train AI models. Access is scoped per workspace with role-based permissions.

Question 12

Where is my data stored?

Accepted Answer

Your data is stored in AWS data centers in the Asia Pacific (Tokyo) region. Cached query results are encrypted and automatically purged after 24 hours. We do not retain copies of your raw data. We query your sources in real time and only store metadata (table schemas, column names) to power the AI.

Question 13

Are you GDPR compliant?

Accepted Answer

Yes. We follow GDPR principles including data minimization, right to erasure, and transparent processing. You can request full data deletion at any time from your account settings or by emailing privacy@tranx.io. We also provide a Data Processing Agreement (DPA) for business customers upon request.

Question 14

Can I verify the AI's answers?

Accepted Answer

Absolutely. Every answer shows the SQL query behind it, the data sources used, and the raw results in a table. You can edit the SQL and re-run it yourself, or export the data to CSV/Excel for offline verification. Alice is designed to be fully transparent. You always see exactly how an answer was generated. No black box.

Question 15

How accurate is the AI?

Accepted Answer

Alice uses a multi-step verification pipeline: she plans the analysis, writes SQL, validates results against your schema, and cross-checks for common errors like missing joins or incorrect aggregations. For complex questions she breaks the problem into sub-queries and verifies each step. For critical business decisions we still recommend reviewing the generated SQL, which is why we make it easy to see and edit.

Question 16

How much does Alice cost?

Accepted Answer

Free forever ($0): 10 chats/month with the real Alice, Search Console + GA4 connected, manual briefing refresh. Discovery ($99/month): Layer 1 — Search Console, GA4, and Google Ads — with Autopilot (Beta) for Discovery goals, scheduled briefings, AIO / AI Overview tracking, and 100 chats/month. Perceivability ($299/month): everything in Discovery plus Layer 2 — adds Meta, drop-off and path analysis, anomaly alerts by email and Slack, daily-use chat, Autopilot for Layer 2 goals, and up to 3 seats. Full Funnel ($399/month, Beta): all three layers with Layer 3 in active Beta, adds Stripe, churn / MRR / cohort analysis, and full-funnel Autopilot — limited to 10 spots, with manual onboarding. Monthly billing, cancel anytime; 30-day money-back guarantee on Discovery and Perceivability, 60 days on Full Funnel.

Question 17

Is there a free trial?

Accepted Answer

The Free plan stays free forever — 10 chats a month with the real Alice, no credit card. Paid plans are covered by a 30-day "Alice didn't catch anything" money-back guarantee instead of a trial: if she doesn't earn her keep in your first month, email us and we refund it in full.

Question 18

Can I cancel anytime?

Accepted Answer

Yes. No contracts, no lock-in. Cancel anytime from your account settings and you won't be charged again. Your subscription remains active until the end of your current billing period, so you keep access for the time you've already paid for.

Question 19

What is your refund policy?

Accepted Answer

Every paid plan comes with a 30-day money-back guarantee — if Alice doesn't catch anything in your first month, email us within 30 days and we refund it in full, no questions. After that, monthly subscriptions can be cancelled anytime and you keep access through the end of the current billing period; we don't offer partial refunds for unused monthly time. See our full refund policy at tranx.io/refund-policy.

Question 20

What happens to my data if I cancel?

Accepted Answer

When you cancel, your chat history, saved queries, and workspace settings are retained for 30 days in case you change your mind. After 30 days, all data is permanently deleted from our servers. You can also request immediate deletion at any time. Your original data sources (Stripe, GA4, databases, etc.) are never affected. We only read from them.

Question 21

Do you offer team plans?

Accepted Answer

Yes. Acquisition includes up to 3 seats; Full Funnel includes up to 5. For companies with multiple products, agencies managing a portfolio, or enterprise needs (SSO, on-premise databases, custom SLAs), contact us at hello@tranx.io for custom pricing.

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